1. Scope
These terms apply to every ride you book with Gull Limousine & Tours: transfers, hourly bookings and tours, whether booked on the website, by WhatsApp, phone or e-mail.
2. Booking
Your booking is binding once we confirm it by WhatsApp or e-mail. For routes priced on request, we send you a fixed price, and the booking is made when you accept it.
3. Prices
- All prices are in Swiss francs (CHF).
- The fixed price covers the route, vehicle and time booked. Extra stops, detours or longer routes may cost more.
- Hourly bookings are charged per hour booked, with 16 km per hour included. Extra time or distance is charged as agreed.
4. Waiting time
- Airport: we follow your flight. 60 minutes of waiting are included from the actual landing time.
- All other pick-ups: 15 minutes from the booked time are included.
- Longer waiting is charged at the vehicle's hourly rate, per started 15 minutes.
5. Changes and cancellation
Tell us about changes to the time or place as early as possible. If we can arrange them, they are free of charge.
- Cancellation up to 24 hours before pick-up: free.
- Between 24 and 4 hours before pick-up: 50% of the price.
- Less than 4 hours before pick-up, or no-show: 100% of the price.
A no-show is when nobody is at the pick-up point within the included waiting time and we cannot reach you by phone.
6. Payment
You pay as stated in your booking confirmation: online in advance by TWINT or card (Visa, Mastercard, American Express), or in the vehicle by card, TWINT or cash. If we agree on an invoice, it is payable within 10 days.
7. Passengers, children and luggage
- Each vehicle has a maximum number of passengers and suitcases. Please tell us when you book how many people and bags are travelling, including skis, golf bags or prams.
- In Switzerland, children under 12 who are shorter than 150 cm need a child seat. Tell us their age and height when you book, so we bring the right seats.
8. In the vehicle
Smoking is not allowed in the vehicle, and all passengers wear a seat belt. If passengers soil or damage the vehicle, we charge the actual cost of cleaning or repair. The chauffeur may refuse a ride if safety is at risk.
9. Delays and liability
We plan every ride with enough time to spare. We are not liable for delays caused by weather, traffic, road closures, accidents, incorrect information or other events beyond our control, nor for resulting costs such as missed flights or connections. Otherwise we are liable under Swiss law, and as far as the law allows only for intent and gross negligence.
10. Data protection
Read how we handle your data in our privacy policy.
11. Applicable law and courts
Swiss law applies. The place of jurisdiction is Zürich.
